IVR Menu Trees
Configurable phone menus with touch-tone and voice input. Unlimited depth and options.
hellou Connect · Business Phone
Your phone system, in the cloud.
AI receptionist, IVR with smart routing, transcribed voicemail, and a mobile/desktop app — no hardware, no telecom technician.
What's included
More than an IVR: a full PBX
An AI receptionist, voicemail transcribed automatically, a mobile and desktop app for your team, and internal extensions. No hardware, no telecom technician.
01 · AI Receptionist, 24/7 
AI Receptionist, 24/7
Answers every inbound call with your brand's voice, understands the reason for the call (spoken, not just "press 1"), and routes it to the right place — even after hours.
02 · Voicemail with AI transcription 
Voicemail with AI transcription
If no one picks up, the message is transcribed automatically and lands in WhatsApp or email within seconds. Read it without ever hitting play.
03 · Mobile & desktop app 
Mobile & desktop app
Your team makes and answers calls with the company number from their phone or computer. No physical handsets, no PBX closet.
04 · Extensions, queues & business hours 
Extensions, queues & business hours
Every person or team gets an extension. Set up hold queues, business hours, and internal transfers — no telecom technician required.
Features
What you get
Smart Routing
Route based on time, language, queue depth, and caller intent. Fallback options included.
AI Agent Integration
Seamlessly route to AI agents for common requests, or escalate to human agents.
Example Flow
How a call flows through your menu
1
Call arrives
Incoming call to your menu number
→
2
Menu plays
"Press 1 for orders, 2 for support, or speak your request"
→
3
Route decision
System evaluates time, language, queue, intent
→
4
Destination
AI agent, human queue, or callback scheduled
FAQ
Questions about Business Phone?
Is Business Phone just an IVR, or a full phone system?
It's a full system. On top of the IVR menu and smart routing, it includes an AI receptionist that answers and understands the reason for the call, voicemail with automatic transcription, a mobile and desktop app for your team, and internal extensions with queues and business hours. In practice, it's your cloud PBX.
How does the AI receptionist work?
It answers every inbound call automatically, greets callers with your company name, understands the reason for the call, and routes it to the right agent, team, or IVR flow. It works in English and Spanish, 24 hours a day, even outside your business hours.
What happens if I miss a call?
Callers can leave a voicemail. hellou transcribes it automatically with AI and sends it to you via WhatsApp or email within seconds, along with the original audio — so you never have to listen to a voicemail to know what a customer needed.
Do I need hardware or a physical PBX for this?
No. Your team uses the hellou mobile or desktop app to call and answer with the company number from any device. Extensions, queues, and business hours are configured from a dashboard — no telecom technician or physical PBX required.
What is an IVR?
IVR (Interactive Voice Response) is an automated phone menu. Callers hear "Press 1 for sales, 2 for support" and choose an option. hellou Connect IVRs route calls to humans, AI agents, or other destinations based on time, language, and context.
Can the menu understand voice input?
Yes. We use speech recognition to understand natural language inputs like "I need to check my order" and route accordingly. Speech-to-text and routing logic run in under 2 seconds.
How do I build a menu without coding?
Our dashboard has a visual menu builder where you drag and drop options, set routing rules, and publish instantly. Or use our REST API to build menus programmatically.
Can the menu route to both AI and humans?
Yes. Route based on time of day (hours, weekends), language, call queue depth, or caller intent. A call can start with an AI agent and escalate to a human automatically.
Need a phone system for your team?
Book 30 min with an expert and we'll demo your use case.
