One panel for every channel.

Voice, WhatsApp and SMS in one omnichannel portal. Real-time supervision, unified history, and human escalation with full context.

Features

What you get

Omnichannel Portal

Single inbox for voice, WhatsApp, SMS. Unified customer view with full conversation history.

Real-Time Supervision

Monitor calls live, read transcripts, provide whisper coaching. Agent and customer analytics included.

Escalation with Context

AI agents hand off to humans with full conversation history, customer profile, and reason for escalation.

How it Works

The contact center in action

📱

Multi-channel Inbox

Voice calls, WhatsApp messages, and SMS all arrive in a single inbox. Agents don't need to context-switch between apps.

Call transcripts in real time
Conversation history across all channels
Customer profile & notes in sidebar

👁️

Real-Time Supervision

Managers listen to calls live, view agent performance metrics, and provide coaching without interrupting customers.

Live call monitoring
Whisper coaching capability
Agent score card & QA feedback

🤝

Seamless Escalation

AI agents handle routine requests and escalate to humans with full context. No repeating information.

Warm handoff (no waiting)
Full conversation context passed
Language & preference preserved

FAQ

Questions about the contact center?

What channels does the contact center support?

Voice (phone calls), WhatsApp, and SMS. All conversations appear in a single inbox. Agents see the full conversation history, account context, and previous interactions.

Can supervisors listen in on calls in real time?

Yes. Real-time supervision lets managers monitor calls, read transcripts, and even whisper coaching to agents. Searchable call logs and analytics dashboards included.

What happens if an AI agent can't help?

AI agents can escalate to human agents with full context: conversation history, customer profile, language preference, and reason for escalation. Handoffs happen in under 3 seconds.

Is call recording included?

Yes. All calls are recorded (with customer consent) and stored securely. Recordings are searchable by date, agent, or customer. LATAM compliance (GDPR, local data residency) built in.